Mimestream instal the new1/20/2024 If something is wrong, or the app isn't meeting your expectations, please reach out to and we will try to solve your problem or make things right. We stand by the quality of our app and want all customers to be fully satisfied. Please contact us with your request and we will process it promptly.įor monthly plans, we do not offer refunds, but you can cancel your subscription at any time on our licensing portal. We encourage potential customers to use this evaluation period to determine if the app suits their needs before subscribing.įor annual plans, we offer full refunds within 30 days of purchase or renewal. Mimestream offers an in-app 14-day free trial without requiring any billing information at all. If you are actively using the app and wish to continue your subscription, you can click "Resume" on the Billing tab on our licensing portal. If you have previously canceled your subscription, we also send a reminder email that your subscription will expire. Renewal charges are accompanied by an email invoice from our reseller, Paddle. We don't send reminder emails for monthly subscriptions, as it would be too frequent. If you don't want your subscription to automatically renew, you can cancel via our licensing portal. We send a renewal reminder email 30 days before automatically renewing an annual subscription. Do you send a reminder email before renewing? You'll retain access to the app for the remainder of the subscription period you already paid for. To cancel your subscription, visit the licensing portal, click on the Billing tab, and click the Cancel link on your plan. We'll send you an email reminder 7 days before automatically renewing. When you subscribe, your subscription will automatically renew unless you cancel it in advance. This does not share access to your email account, but may allow the family member to access our licensing portal and manage your license's billing settings and active devices. To activate your license on a family member's device, open the Activation window (from the Mimestream menu), click Restore Purchases, type in your email address into the "Other" field, and manually enter the activation code received. However, the 5-device limitation will still apply to your license. Yes, you may share your license with your immediate family members, which we define as partners, children, and parents living in the same household. However, some functionality on macOS will be limited, and the pricing might be higher if purchased through the App Store. In the future, if/when we release an iOS app, we will make the apps available on the App Store at that time. The directly-distributed version is still sandboxed, undergoes the Apple notarization process, and is signed with our Apple Developer ID. In addition, we offer group subscription licenses for teams and companies, which wouldn't be possible via the App Store's subscription infrastructure. This enables us to price the app more affordably for our customers, and directly provide billing support to our customers. No – we have decided to initially focus on direct sales only. Please see our article about the advantages of subscription licensing to better understand why we concluded a subscription is the best model for the product and our customers. We very thoroughly considered various licensing models. No, a subscription license is the only purchase option available for Mimestream. Sure! We have a fully functional 14-day free trial that doesn't require a credit card.Īfter the trial period ends, you will have to purchase a subscription to continue using the app.
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